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AT&T is handing out a bill credit to make things right after a massive outage

Earlier this week, AT&T had a massive outage that rendered service completely unavailable for consumers across the United States. To “help put it right,” AT&T says it will reimburse impacted customers’ accounts.


AT&T revealed the credit late Saturday night, stating it would apply “one $5 credit per account” over the subsequent two billing cycles.


AT&T’s outage was one of the most significant carrier outages in recent history. The outage began early Thursday morning, with thousands of AT&T customers complaining on social media about 4:30 a.m. ET. AT&T quickly recognized the outage and stated that it was investigating. AT&T did not announce the entire resolution of the outage for all customers until nearly 4 p.m. ET on Thursday.


The next day, AT&T blamed the outage on a faulty software upgrade. The Department of Homeland Security and the FBI are also probing the incident. AT&T said the disruption was not the result of a cyberattack.


It’s worth noting that this credit is “per account.” This means that if you have five or one lines on your account, you will receive a $5 credit. No more or less.


Are you satisfied with AT&T’s $5 make-good? Let us know in the comments.


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