If you’ve at any point acquainted with customer support live chat administration, you’ve presumably encountered that unclear, sneaking doubt that the “individual” you’re chatting with might really be a robot. Like the endearingly hardened robots, we’ve seen in innumerable motion pictures – heartbreaking, pathetic machines tormented by their horrendously confined enthusiastic range, needlessly planning to achieve a more prominent level of mankind. Their speech is awkward.
Love or hate them, chat-robots are here to stay in the form of RPA as a service for businesses. Chatbots have become extremely famous in recent years largely because of rapid advancements in machine learning and other underlying software technologies such as natural language processing. Today’s chatbots are smarter, responsive, and useful – and we’re likely to see even more of them in the upcoming years.
What Are Chatbots?
They are also called “conversational agents”.They basically are software applications that mimic written or spoken human speeches or sentences for the purposes of simulating a conversation with a real person on the other end. There are mainly two ways chatbots are offered to website visitors: via web-based applications or standalone apps. Nowadays, chatbots are used commonly in the customer servicing space, assuming the role that is traditionally performed by living, breathing humans.
How Do Chatbots Work?
At the core of chatbot technology is natural language processing or NLP, the same technology that is also used to form the basis of the voice recognition systems used by virtual assistants such as Google Now, Apple’s Siri, and Microsoft’s Cortana. There are plenty of small and niche websites who use chatbots for improving ROI of the business such as Tripadvisor, Traveltriangle, TheNonFictionZ, etc.
Chatbots interprets the text presented to them by the user (a process known as “parsing”), before responding according to a series of complex algorithms that identifies the details of what the user said, infers what they mean and/or want, and determine an appropriate series of responses based on the information. These are considered very useful for eCommerce sites as they can replace a human response to the client, which is best is very cost effective and also in the term of time.
Although chatbot technology is certainly different from natural language processing technology, they are very quick in their response. Without continuous developments in NLP, chatbots depend on its algorithms’ current ability to detect the subtle nuances in both written and spoken speech.
Now, let us check out Top 5 best Chantbots available on the web:
MobileMonkey is a bot builder for Fb Messenger which helps marketers build-up high-converting chatbots. Unlike many other chatbot builders, MobileMonkey specialises in connecting your chatbot with your wider marketing stack that includes your ad campaigns and drip marketing.
With ready built-up chatbot forms, lead magnets and marketing automation tools, MobileMonkey helps in growing your list, and more importantly, converting your visitors into leads.
Paid versions of MobileMonkey start from $14.25/month and this gets you advanced automation, SMS, integrations and more.
TARS is a drag-and-drop chatbot builder that you can use to create website bots or conversational landing pages for your site. It’s very simple to use with no coding or development skills required. There are approx 800 chatbot templates for different industries and use that can be edited and customised easily. TARS’ main focus is on building bots that generate leads and add ROI to your marketing efforts – something many bots ignore.
There is no free version in TARS and it’s one of the most expensive builders in the market. Prices start at $99/mo for a basic chatbot builder. But the $499/mo option will get you the most advanced set of technologies that provide analytics and marketing tools. You’ll also be able to integrate with Google calendar and your existing applications, & a lots more.
ChatterOn is said to be the fastest bot builder in the business that promises to have you building chatbots within five minutes. This starts with more than 25 pre-built chatbots for you to choose from and customise using its simple chatbot builder. ChatterOn’s Ai and machine learning algos are pretty strong that supports a wide range of rich content, that includes carousels, buttons, photos and videos.
You can also monetise your chatbot with ads from Radbots. You can use ChatterOn on your site for free with access to all of the features but the only restriction is, that you’ll get 15,000 messages per month. After that, you simply pay $0.0010 per message once you pass the 15,000 marks. It’s one of the most cost-effective chatbot builders.
Sequel also gets you, to begin with, chatbot templates, which you can and customise by its drag-and-drop editor. The sequel aims to get you in building chatbots that engage effectively with users on a conversational level and this incorporates two key elements: Sequel’s Natural Language Processing technology for the conversation side as well as for the interactive content.
There’s a template for publishers, a personal assistant, a StoryBot, GameBot and other templates built for different engagement uses. The aim of the sequel isn’t so much lead generation in this case but more about engaging your audience attached with your brand and its content.
You can also publish your Sequel bots on Messenger, Kik, Telegram and Viber.
Chatfuel is a bot builder mainly for Facebook Messenger that aims to make bot-building easy. You don’t require any tech skills to use Chatfuel and the free version of the platform allows you access to all features for up to 5,000 subscribers, though users will see the Chatfuel branding on your chatbot.
While it’s somewhat difficult to get started with Chatfuel as it is with some of the Messenger bot builders, it does make managing and reusing messages easier than other chatbots – something you’ll really appreciate later on.
Paid versions start from $15 per month and you’ll get more subscribers, audience insights, priority support and some extra data management features.